Support
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Is your jewelry made with real gold/silver?
We offer 10k/14k/18k Solid Gold, .925 sterling silver, 18k PVD Gold Plated. We use real 14-18k gold on our plated products as well. We strive to provide the best quality of jewelry all the time. Our products are 5 times PVD coated in 18k Gold, which is the highest quality of plating method availa... -
How can I be sure of the authenticity of your jewelry?
GUU jewelry represents commitment to fine quality and outstanding value at affordable prices. Our materials are certified 14-18 karat gold, 925 sterling silver, and genuine rhodium and are in full compliance with the Federal Trade Commission and the Jewelry Vigilance Committee. We fully guarantee... -
FREE Shipping worldwide on orders $40 and above. USA Non-custom items: FREE Standard: 7 - 12 Business Days DHL Standard: 5 - 7 Business Days DHL/Fedex Express: 3 - 5 Business Day Custom-made items: 3-8 weeks + the shipping option customer chose. INTERNATIONAL Non-custom items: FREE Stan...
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How do I know when my order has shipped?
You will automatically receive an email and SMS ( if accepted ) with tracking information once your order has been processed. Keep in mind processing may take 1-3 business days( Custom-made items need produce time ). If you did not receive an email, check your spam folder and ensure that the emai... -
How does the lifetime guarantee work?
We are fully committed to creating and providing the best standard of jewelry, which is why we offer a Lifetime GUU Guarantee for all purchases of gold plated/vermeil jewelry. If your product arrives damaged or has any manufacturing defect after your purchase, our guarantee entitles you to a one-... -
I didn't receive my order but my tracking number says it was delivered?
GUU is not liable for missing or lost packages once tracking shows delivered. Please use the tracking number we provide to follow your order until it is delivered. Should you never receive your order, but the tracking number shows that it’s been delivered, please check with your mailman, neighbou... -
Tips on protecting/cleaning your jewelry
Jewelry should be kept absolutely dry. If your jewelry is not used frequently, keep it stored in the provided dust bag. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant crystals ... -
Can i still cancel/change the details on my order?
Non Customized Jewelry We accept cancelation and changes in details STRICTLY before order shipped. This is to avoid confusion and error in our records. Customized Jewelry We accept cancelation and changes in details STRICTLY within 48 hours upon the order was placed.This is to avoid conf... -
All orders placed within 30 days of delivery are eligible for return/exchange. If you would like to make an exchange or return, please request a return click here Request Return . Returns made without request will not be processed, So please request a return first. **All Customized piect,Grillz,...