We are fully committed to creating and providing the best standard of jewelry, which is why we offer a Lifetime GUU Guarantee for all purchases of gold plated/vermeil jewelry. If your product arrives damaged or has any manufacturing defect after your purchase, our guarantee entitles you to a one-time replacement of the piece - free of charge. This warranty is voided under any user damage issues (scratches, accidental breakage, water damage).
In the unlikely event of additional damage to your replacement item, we charge 50% replacement or repair fee of the full value paid, per product which can be transferred via PayPal. Please reach out to service@theguushop.com for details.
*GUU Lifetime Guarantee does not cover lost or stolen items*