GUU is not liable for missing or lost packages once tracking shows delivered. Please use the tracking number we provide to follow your order until it is delivered. Should you never receive your order, but the tracking number shows that it’s been delivered, please check with your mailman, neighbours or building manager/mail room, before contacting us. If you're still not able to locate the package after checking all points above, please contact us. Dependent on the circumstances, we may be able to provide additional resources to help you find a positive solution.
If you bought package insurance,The problem becomes easy, you can contact the insurance company to file a claim.
Therefore, we strongly recommend that you tick the option to purchase insurance when placing an order.
Learn more about Route Insurance https://shoppers.help.route.com/